After-sales support
Hotline
An outstanding service: reactivity and efficiency of France’s Number one
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26 engineers in France and a wide agent network regularly trained at BILLION’s premises.
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A hotline service free of charge
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Opened 7 days a week from 7 a.m. to 8 p.m. Real experts at your disposal: more than 85 % of the requests are settled without engineer’s call-out.
On site operations
Multidisciplinary engineers are trained to all machine generations. The team is available 5 days a week for emergency breakdown call out or for scheduled works during holidays or at week-ends.
On site operations :
Tel : + 33 (0)4 74 73 21 12 / Fax : + 33 (0)4 74 73 20 02
E-mail : jacques.zaplata@billion.fr
Your spare parts on site within 24 hours
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The assurance of an original part supplied at a very competitive price.
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A vast choice of mechanical (screws, barrels, check valves), electrical, mechanical and hydraulic parts.
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More than 85% of parts available from stock and dispatched the same day 6 days per week.
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A customer collection point for parts open 5 days per week from 07:30 to 17:30 and on Saturday morning
Spare Parts :
Tel : + 33 (0)4 74 73 20 99 / Fax : + 33 (0)4 74 73 20 03
E-mail : sylviane.roch@billion.fr
Update your equipments
A BILLION machine is a durable asset adaptable to technology evolutions.
For that purpose, we recommend you :
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The addition of new machine options aiming at more productivity,
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Adaptation with the latest control system,
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Complete mechanical and hydraulic refurbishment,
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Software updates,
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Transformation to two-shot technologies,
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Geometric corrections,
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Tiebar extension control by ultrasonics,
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Hydraulic system cleansing.
Quotations :
Tel : + 33 (0)4 74 73 21 09 / Fax : + 33 (0)4 74 73 20 02
E-mail : robert.humbert@billion.fr