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After-sales support

Hotline

An outstanding service: reactivity and efficiency of France’s Number one

  • 26 engineers in France and a wide agent network regularly trained at BILLION’s premises.
  • A hotline service free of charge
  • Opened 7 days a week from 7 a.m. to 8 p.m. Real experts at your disposal: more than 85 % of the requests are settled without engineer’s call-out.

On site operations

Multidisciplinary engineers are trained to all machine generations. The team is available 5 days a week for emergency breakdown call out or for scheduled works during holidays or at week-ends.

 

On site operations :
Tel : + 33 (0)4 74 73 21 12 / Fax : + 33 (0)4 74 73 20 02
 E-mail : jacques.zaplata@billion.fr

Your spare parts on site within 24 hours

  • The assurance of an original part supplied at a very competitive price.
  • A vast choice of mechanical (screws, barrels, check valves), electrical, mechanical and hydraulic parts.
  • More than 85% of parts available from stock and dispatched the same day 6 days per week.
  • A customer collection point for parts open 5 days per week from 07:30 to 17:30 and on Saturday morning

 

Spare Parts :
Tel : + 33 (0)4 74 73 20 99 / Fax : + 33 (0)4 74 73 20 03
 E-mail : sylviane.roch@billion.fr


Update your equipments

A BILLION machine is a durable asset adaptable to technology evolutions.
For that purpose, we recommend you :

  • The addition of new machine options aiming at more productivity,
  • Adaptation with the latest control system,
  • Complete mechanical and hydraulic refurbishment,
  • Software updates,
  • Transformation to two-shot technologies,
  • Geometric corrections,
  • Tiebar extension control by ultrasonics,
  • Hydraulic system cleansing.
     

Quotations :
Tel : + 33 (0)4 74 73 21 09 / Fax : + 33 (0)4 74 73 20 02
 E-mail : robert.humbert@billion.fr